Comm Series #5: Feedback

9 Feb

Recently the Gallup organization published an interesting finding from their “Q12” employee satisfaction survey.  Almost 70% of employees stated that they had not received any feedback from their immediate manager in the past six months. Gallup has substantial information that effective feedback builds engagement and engagement is a driver of productivity.  Consider the potential improvements in performance if every manager would even occasionally visit with his people about performance.

Feedback comes in many different flavors such as the spontaneity of an “attaboy” (easy to overuse) to the formality of an annual review.  The best have these characteristics:

Respectful

Timely

Direct but sensitive

Private

Participative

Focused on performance, not the personality

For a more in-depth discussion of effective feedback go to Feedback! What’s That?.

“I can live for two weeks on a good compliment”  – Mark Twain

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: