How Employees Fail #9: Beginning Progressive Counseling

7 Mar

At some point in working with a non-performer you will realize that although you are thoughtful and systematic in your approach, they are not improving.  If you begin intensive counseling/coaching someone and see no improvement in their behavior within 6 weeks, you are probably not going to see any.  This is the time to begin thinking about the issue if a different way: Progressive counseling.

Here are some general principles that can save you some grief:

• Give some thought to what might be the worst possible outcome. People who have nothing, have nothing to lose and will do anything.

• Get others involved, you do not want to take on a troublesome employee without support.  You need to actively engage your chain of command.  If you have HR, work with them.

• You must build a document trail, some of this must be shared with the employee.

Often troublesome people will know your policies better than you, don’t have a good process reversed because you cannot show documentation.

Next week, the stages of progressive counseling.

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