Archive | November, 2012

“Courtesy Is the Lubricant That……

28 Nov

Makes organizations work” – Peter Drucker.  I was reminded of this quote by an article in the Wall Street Journal entitled It Pays To Be Polite.  It is remarkable how many people are not conversant with the words “please” and “thank you.”

Several years ago I worked with a client who never used those words.  In fact the reason he hired me was that turn-over in his small organization was rather high. After working with him for some time I realized that he was treating me as badly as he treated his employees.  This was the issue we were supposed to be fixing.  Being an optimist, I believe everybody can change.  Eventually I fired him as a client.

Have you noticed that people who are not polite usually don’t care much for others?

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Thanksgiving, 2012

22 Nov

LANDING OF THE PILGRIM FATHERSby: Felicia Dorothea Hemans (1793-1835)

HE breaking waves dashed high
On a stern and rock-bound coast,
And the woods against a stormy sky
Their giant branches tossed;
And the heavy night hung dark,
The hills and waters o’er,
When a band of exiles moored their bark
On the wild New England shore.
Not as the conqueror comes,
They, the true-hearted came;
Not with the roll of the stirring drums,
And the trumpet that sings of fame;
Not as the flying come,
In silence and in fear;
They shook the depths of the desert gloom
With their hymns of lofty cheer.
Amidst the storm they sang,
And the stars heard, and the sea;
And the sounding aisles of the dim woods rang
To the anthem of the free.
The ocean eagle soared
From his nest by the white wave’s foam;
And the rocking pines of the forest roared–
This was their welcome home.
There were men with hoary hair
Amidst the pilgrim band:
Why had they come to wither there,
Away from their childhood’s land?
There was woman’s fearless eye,
Lit by her deep love’s truth;
There was manhood’s brow, serenely high,
And the fiery heart of youth.
What sought they thus afar?
Bright jewels of the mine?
The wealth of seas, the spoils of war?
They sought a faith’s pure shrine!
Ay, call it holy ground,
The soil where first they trod;
They have left unstained what there they found —
Freedom to worship God.

The Science of Listening

14 Nov

The benefits of listening cannot be underestimated.  Here are some:

• When you are listening you are learning.  When your are speaking your are probably not learning,

• When you listen, you are showing a subtle and significant type of respect.  Ignoring is insulting.

• Listening is a great conflict management tool.  It takes two participants to make a fight.

• Deep friendships are based on listening.

• Great conversations often begin with listening.

• A manager or executive’s best tool is listening to people the organization.  First tactic in a new job: listen – listen – listen.

In the New York Times on November 11 is an article on the scientific basis of hearing and listening, they are different – read the article.

In the series on communication there is a blog on listening.

There are a couple of ways that people can subscribe to this blog. Click the “+ Follow” link on the bottom right section of the site and enter your email address. This is a very easy way to receive the newest post as an email. The other way is via RSS (Really Simple Syndication) feed. The RSS Feed link is located on the right sidebar of the site, directly above the Categories section. Click on “RSS – Posts” to receive your posts in their favorite RSS reader. The RSS reader that many prefer is Google Reader (http://reader.google.com). It is free, well organized, and easy to use.

Leadership and respect

7 Nov

This week the New York Times had an interesting article about respect.  When asked “What are some things that are important to you in terms of culture?” the interviewee answered “ We have absolutely clear discussions with everyone about how respect cannot be messed with in our culture.”  This is the beginning of three long paragraphs halfway into a article entitled If I Hire You, What’s Your 100 Day Plan?  It’s a worthwhile two minute read.

There are a couple of ways that people can subscribe to this blog. Click the “+ Follow” link on the bottom right section of the site and enter your email address. This is a very easy way to receive the newest post as an email. The other way is via RSS (Really Simple Syndication) feed. The RSS Feed link is located on the right sidebar of the site, directly above the Categories section. Click on “RSS – Posts” to receive your posts in their favorite RSS reader. The RSS reader that many prefer is Google Reader (http://reader.google.com). It is free, well organized, and easy to use.