“Courtesy Is the Lubricant That……

28 Nov

Makes organizations work” – Peter Drucker.  I was reminded of this quote by an article in the Wall Street Journal entitled It Pays To Be Polite.  It is remarkable how many people are not conversant with the words “please” and “thank you.”

Several years ago I worked with a client who never used those words.  In fact the reason he hired me was that turn-over in his small organization was rather high. After working with him for some time I realized that he was treating me as badly as he treated his employees.  This was the issue we were supposed to be fixing.  Being an optimist, I believe everybody can change.  Eventually I fired him as a client.

Have you noticed that people who are not polite usually don’t care much for others?

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