The Big Three people management skills
- Manage your say/do ratio
- Give and receive feedback
- Listen, listen, listen
Listening is the hardest to learn. Great article in the WSJ on listening.
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link wouldn’t allow me to read WSJ article without logging in or subscribing. Is this just me or is this what everyone has to do? Loved this post-your class wisdom is forever with me. Jo Ann
JoAnn: I believehe Wall Street Journal may have changed it’s access criteria. Until now they let links from blog in free. Does anyone know how to workaround this extremely irritating change? If, so please let me know asap – John L