Tag Archives: Trust

Be the same person every day

23 Apr

“I try to be the same man every day” – a profound insight by a high-performance manager when asked why.  Trust is an essential ingredient to being an effective manager.  Behavioral consistency is a fundamental trust builder.  Unpredictability is a trust-buster.  To be a high performing manager: Make sure you always have a very high say/do ratio. Do what you say you are going to do when you say you are going to do it, if things change, inform people why you cannot or did not do so as soon as possible (even after the fact).

This is one of the most sensitive measures of the effectiveness of people in the work place.  Consider for a moment the people in your life who you trust.  Almost certainly these people have very high say/do ratios.  It is also a key behavior that customers, employees, peers and managers use to judge you.  To be an effective manager, your word must be your bond.  The result:

  1. Monitoring your behavior builds self-discipline.
  2. Say/do is a key component of integrity.
  3. Say/do maximizes accurate communication.
  4. Trust is essential to effective interpersonal performance.
  5. You like yourself better.

Consider your expectations.  Some believe you have to earn their trust.  This is nonsense.  A more effective strategy is to trust people until they provide ample information mistrust them.  Assuming people are trust worthy is an optimal strategy, assuming people are untrustworthy is not.  The former works with most people (unfortunately there are always exceptions) and the latter requires enormous mental effort that could be spent elsewhere.